Newegg Tech Support vs. Sewell Tech Support
When our tech support guys get calls, it’s usually a specific
question about some function of a product that they recently purchased
from Sewell Direct.
However, every now and again, we get a repeat question from someone who
hasn’t used Sewell Direct in a while, but just has a general technology
question. Our guys are usually glad to give a helping hand with that
Once in a while, though, we get referrals to our tech support from
other individuals or even other sites. We were kind of surprised at a
revealing conversation that our own Jonathan Adams had with someone who
was referred to us from a mecca of online retail and a major
competitor, Newegg. Newegg passing the buck along for tech support?
Isn’t that kind of sad? That’s like Mike Krzyzewski (we forgive you for
losing in the first round this year…) telling his star center to ask
Roy Williams (UNC’s coach) for advice on blocking out for rebounds
because he simply didn’t know what to tell him. Needless to say, it
reflects pretty poorly on Newegg.
Apparently, this wasn’t even a unique experience. We had another
technician receive a similar phone call. I guess it just goes to show
that even though we may not have the deep pockets of Newegg, we gobbled
up all the tech-savvy and customer-friendly support staff. Props, guys.
And thanks to all our loyal customers whom we promise to never refer to
a competitor for their technical questions.